803-586-9722
- jrh-cloudcard@live.com
- Columbia, SC
- jrh-cloudblog.link
I am currently hunting for a cloud/server/administration type role that utilizes my skills in various programming languages, automation, cloud infrastructure knowledge, customer service skills and troubleshooting accumen.
Resume Download
Help Desk II at BAE Systems
August 2021 - Current - Full Remote - Website
I served as the primary point of contact for a company with over 34,000 employees, handling and routing thousands of cases through SNOW and ServiceNow. I developed solutions for difficult issues and fostered effective communication across job titles. I also cross-trained in various forms of support, including chat, meetings, calls, and email correspondence.
iOS/MSS Help Desk at Transcom/Apple
Mar 2021 - Aug 2021 - Full Remote - Website
I provided consulting services for Apple brand desktop, handheld, and mobile devices. I examined and documented support tickets related to user use, repair, and service plans. I troubleshooted and provided hands-on or remote support, and communicated with clients and coworkers about technical and account issues. I developed strong customer relation skills and earned the opportunity to be trained in various areas of business.